RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Certain types of merchandise cannot be returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

In certain situations, only partial refunds are granted (if applicable):

• Books showing obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to an error on our part
• Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method or credit card within a few days.

DELAYED OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

contact.kumostore@gmail.com

SALE OR PROMOTIONAL ITEMS (IF APPLICABLE)

Only regular-priced items are eligible for refunds. Unfortunately, sale or promotional items are not refundable.

EXCHANGES (IF APPLICABLE)

We only replace items that are initially defective or damaged.

If you need to replace your item with the same product, please email us at contact.kumostore@gmail.com and send your item to:

Paris, France

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, who will therefore be notified of your return.

SHIPPING

To return your product, you must mail it to the following address:

Paris, France

You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item worth more than €75, we recommend using a shipping service with tracking or purchasing shipping insurance. We do not guarantee that we will receive your returned item.